How to be a focused listener?

business coaching, Coaching, empathy, focused listening, listening

Let me start by sharing a personal experience. A few years back, I went to a reputed software company for an interview. The first couple of rounds of discussions went very well and I felt invigorated from interacting with people who were knowledgable and forward looking. Disaster struck however after lunch when I met the most fidgety recruiting manager I have ever met in my life. He kept twirling in his swivel chair, frequently checking his Blackberry and speaking more than me. His attention was partly on me and partly in his own thoughts. It was a classic case of Cosmetic Listening. He displayed all the attributes of a poor listener. He showed poor concentration, was distracted and was successful in making me feel very insignificant and disrespected. In an hour, he managed to extinguish all the excitement and the positive emotions that I had built up before interacting with…

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Behind every successful person there is a successful coach!!

happiness, life coaching

Hopeandhappinesscoach

Recently a friend was talking to me about the work I do, very casually he said “God forbid, if I ever need coaching………”. This prompted me to ask what’s his opinion about coaching?

Thankfully he was very forthcoming and very sportingly accepted his ignorance on the topic. Also the curiosity he showed in learning more about it, prompted this article.

Coaching ignites the insight from your experiences, builds confidence, encourages you to take action and helps you expand your capabilities.

The goal of coaching is to help you bring out your best talents and use your potential to the hilt.

Everyone has the ability to improve, to become better. As coach we use tools and techniques to enhance the thought process and client’s interaction with the world. The coach explores the values and beliefs of clients by asking the right questions, to help them understand what stands between the desired…

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Commit to Knowing Yourself and How You Achieve Goals

customer success , customer experience , goal setting , setting goals , goalsetting , personal development

Chicago Customer Success

In the world of customer success, we find ourselves speaking with our customers starting off by asking one big question, “What are your goals.”

This singular question is the basis of the partnership between customer success and client. By understanding the customer’s goals, we are able to create a strategy to achieve this, whether it be through metrics, education plans, resources, etc. Without asking this question, we are not able to fully understand our customer’s needs and know what we can do to drive success. The more I hear this question, the more I wonder, what are we doing as professionals to understand our goals, whether it be professional or personal?

Something that keeps popping up in my mind is RuPaul ending every episode of Drag Race saying, “If you don’t love yourself how in the hell you gonna love somebody else”. This should be the mantra of all customer…

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